Complaint / review / scam report
Zynga
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You are now chatting with 'Gwen D.*'.

Hi Hans! How can I help?



Hans: Hello I did a realloction for 40 Rp and it promised reallocation and 3 highland cows for 40 Rp and i did not get the cows and is this VIP treatement keep me waiting sow long? Its a shame this waiting time



Hans: sorry 2 highland cows.



Gwen D.*: Hello! I hope you're doing good today!



Gwen D.*: Sorry to hear about that, Hans.



Gwen D.*: Let me check your game so that I can assist you better.



Hans: I'm good, hope you are alsow



Gwen D.*: All good, Thanks!



Hans: its the first time i checked if i get it, and it was not there, wondering how many times it was not there



Hans: srill there?



Gwen D.*: Still here.



Hans: sorry to say, but i think i have had service now



Gwen D.*: Sorry for the delay, we're having a system update.



Gwen D.*: Upon checking your game, everything is working fine. It's just that the item's chance of dropping is random.



Hans: no i paid 40Rp for a reallocation and should have get two highland cows



Hans: did you read what i wrote before?



Hans: http://prntscr.com/4bu76h



Gwen D.*: Yes, Hans. Checking again to make sure you got the Highland cows.





Gwen D.*: Thank you for that information.



Hans: its the first time i checked, wondering how many i did not get and thinking about stopping with VIP cause i don't see any profits having it



Gwen D.*: Okay, it says that you have 2 of the Highland Cows, can you reload the game and check again?



Hans: Attention: This account is currently being reviewed by a customer service representative. Please try again in 5 minutes. If you have received this message in error, please contact our Customer Support team at Thank you, The Mafia Wars Team



Gwen D.*: Sorry, please try again.



Hans:



Hans: where can i complain about this?



Gwen D.*: Sometimes delay like that happens with the server, we apologize for that and we thank you for bringing it to our attention.



Hans: it was more then 45 minutes to talk with you and get it fixed, i pay monthly for VIP but i don't feel like that now



Hans: there is no Delay when you take the 40 Rp



Gwen D.*: Again, Hans we apologize for the delay, our team is constantly working to have a permanent fix for this.



Hans: I don't feel taking serious for the moment, i'm gone reconsider playing this game and sorry if my english is bad, thats because i;m dutch



Gwen D.*: You're English is pretty good, Hans.



Hans: ok ty



Gwen D.*: You're welcome, Hans.



Gwen D.*: Is there anything else that I can help you with?



Hans: yes, i'm gone stop VIP and like to make a complai, where can i do that? Ty



Gwen D.*: I'm sorry you feel that way, Hans. To stop the VIP service you just have to stop the monthly subscription fee.



Hans: I asked where to make my complain



Gwen D.*: For the delayed items, I will surely pass it along for you. But if you want a separate complaint for that you can always send us an email, Hans.



Hans: is there no supervisors email?



Gwen D.*: No, Hans. We all go through the same email.



Hans: well i think i have a bad service today, gone post this chat to my friends and after 4 years i think i'm gone stop playing Zynga games ty

Contact information:
Author: Contact with Author


Offender: Zynga

Country: USA

Category: Miscellaneous

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