Complaint / review text:
I don't appreciate what BMW is doing. I went to the dealership were i bought my car 2 YRS ago&i told them that i need my spare keys. I was told by the salesman that my spare keys are somewhere in the car but i never found them. The ownership of the dealership has changed from FORDICKS BMW SANDTON to KUNENE BROTHERS and the person who sold me the car resigned.
The new management is saying as a sign of goodwill they will pay 50% and i must pay 50% to get new keys ordered. That's crazy, why should i pay for something i was never given? I can tell that they think i lost the keys and now asking for another set of keys and that's not the case here. They said my file shows that i was given the spare keys and i was not. I asked them to ask the person who sold me the car to resolve this and they saying they can't contact him because he resigned, so now is it fair for me to fight like these for keys i wasn't given? And be asked to pay for them?