Complaint / review text:
I purchased a Sony Playstation 3 back in December 2006. The first time taking it out of the box and hooking it up I had a problem. I put in a game which never displayed onto the television and the system made weird sounds. I couln't even eject the game out of the system. I contacted Sony and they sent me out a prepaid box to ship the console back to them to determine if they could repair the system. The system was unrepairable so they sent me a new system and a new game. Sony had no choice because it was still covered under the 1 year warranty.
Now here I am in December 2008,2 years after my first problem. I go to play a game and the same thing occurs. The game will not display on the television but I am able to eject it. I contact Sony and tell them my problem. They told me that theres a problem with the system and we are going to send you aprepaid box to ship it to us. This time the warranty is expired passed one year and I have to pay Sony $159.43 to look and reair the system. So I ship it out to sony.
The system is returned back to me a week later. The actual date 1/7/09. I take system out of the box and hook it up and the problem still exhists. Theres a letter in the box with the system that says, please retain this for your records and for warranty purposes. Enclosed you will have either your factory certified replacement or you same console repaired unit. Thank you for your patronage. I call Sony back that same day of receiving the repaired system that was really never repaired. The represenative apologizes for the mishap and wants me to send the system back again so they can repair right.
So sent the system back again I received it today (2/2/09) back from Sony. This time theres a letter saying, Product service (exchange or repair) not authorized. Below that they are claiming The product shows physical abuse or misuse, neglect, excessive wear and tear. My system was never dropped, mishandled, or etc. I call Sony and speak to a supervisor who tells me theres nothing they can do to fix the system thers corrosion in the system. I ask him what do mean by corrosion in the system? I don't know this is what it states from the repair service shop. I tell him the system costed my wife $500.00 and the system was put in a place where no physical damage would come to the system. I the tell him why wasn't I informed this the first time I sent the system for repair? He claims he doesn't know why and there is nothing we can do. I honestly believe there is a flaw with the PS3 and Sony is not taking responsibility for there product.
I have a system (Playstation 3) I paid $500.00 for and now another $159.43 for repairs and Sony is claiming that there is nothing they can do to fix the system. And they are blaming me for abuse and misuse. I own an xbox 360 which is older than my paystation 3 and I have never encountered a single problem with it. Sony should take on the resposibility of either fixing my system or replacing it.