Complaint / review / scam report
Cape City Volkswagen
Shocking customer service

Complaint / review text:
I viewed a vehicle at the dealership on Saturday 18. It was too late to test drive the vehicle and I told the salesperson that I would be out of town but would test drive the vehicle on Wednesday and made an appointment for 3.00pm and left my details with the sales assistant. I changed my flights so that I could arrive in CT in time to drive the the meantime I had obtained pre approval for the finance. When I arrived at the dealership I was told that the vehicle had been sold.

Whilst I did not expect them to hold the vehicle for me, the least I expected was a call to say there was another interested buyer or at the very least advise me that the vehicle was sold. This would have saved me the trip to the city centre and the very frustrating journey back home in peak hour traffic.
Shocking service and the CMH group will not be a dealership I will consider in future

Contact information:
Author: Contact with Author

Offender: Cape City Volkswagen

Country: South Africa   State: All Country   City: Cape Town

Category: Miscellaneous


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