Complaint / review text:
My mom broke 2 hips so we were told by doctors she must have a firm mattress - we purchased for $1000 Simmons Beauty Rest. We had the mattress 4 months and it completely sank in the middle.
My 80 year mother falls into the gully in the middle and can't get out. We waited 2 months for the warranty department to come to our house to verify. I paid $25 dollars. They found a stain on the mattress.
So even though they said the mattress did collapse because of the small stain they do not have to give her another one. Absolutely disgusting - They are a ripp off company selling bad mattresses - Please do not buy from them they are cheats and scammers.
I believe they sold my mom a used mattress as she had a thick mattress pad on it - no way to get stain.