Complaint / review text:
I ordered 3 used texts from Chegg online at a good price. The books had the accompanying lab named right on the title and the other book said it had the Quickbooks CD which when rec'd and opened had a new looking CD to load Quick Books with a license number etc.
Well the one book had no lab, I had homework due, called Chegg and was told that they have a disclaimer in small writing that used book's assesories May not work. We had to order overnight from another company. Now today I am trying to load the QuickBooks and am getting a licensing error.
I again called Chegg and got a supervisor who was not sympathetic at all only offered to send us a return label. Again he said Accessories may not work on used books. I asked him since he was in the business of renting used books, and apparently none of the accessories such as labs and cd's work, why is he even selling these books?
I asked him isn't he inundated with angry students [like me] who is missing crucial assignments while I am ordering books and accessories that work from other companies? He said most students just want used books and don't use accessories. [I know this is not true, you can do homework involving QuickBooks without downloading the disc.]
So basically this company is renting useless books and causing Student's GPA's to go down through their false advertising. If the books title and label say that the accessory is included, it should be included and work perfectly.
I will never order from Chegg.com again and discourage anyone from doing so. They don't care about their students. Dave D. Bordered upon rude he was so glib and non caring.