Complaint / review text:
I bought a special order sliding door on Sept 18th. I got a call from the installer 2 days later to have my house measure for the door.
I found out afterwards that I have to pay for materials to have the new door installed in my home. Since I wanted the door, I agree to pay for the added materials. On the following day I paid for the added materials and was told I would be contacted again to have my new door installed. After 3 weeks of not getting a call from them I went back to Home Depot to ask what happen to my door.
The young woman in Services told me that they don't know what happen to my order and that they will note my issue so they can investigate on what happen to my door. Supposedly it would take a day to figure out what happen and I should get contacted by the third party installer asap. I got a call 3 days later from the installer and I was told my door will be there 2 weeks later. When the installer came, I found out that they brought the wrong sliding door.
The installer told me he doesn't know what happen and that I should get contacted by Home Depot the following day to find out what happen to my order. Good thing I had my receipt or they would have charge me for delivery. After 2 days and no phone call, I went back to Home Depot to speak to another Services woman. I was told that there is no document in their computer stating that a door was given back to them.
They said they will investigate what happen and someone will get back to me the next business day. Its Nov 1st. Still no door and no call from the installer. Home Depot services says that they are not at fault for the mistakes or miscommunication from their third party installers.
If it weren't for the fact that I bought the door on sale and can't get my money back for the extra materials I paid for, I would get a refund. So for now, I have to continue waiting for my door to be installed, but I have learned my lesson. I will never buy anything from Home Depot again.
This sliding door was also being sold at Lowes but at the time it wasn't on sale. If I had known then what I know now, I would not have bought this door.