Complaint / review text:
My wife and I have been Planet Fitness members for years. We are thinking about upgrading our membership from basic to the black card. When we talked with a gentleman at our Planet Fitness in Lubbock, Texas, he told us about a 12 month membership commitment. I was shocked and I must admit I am very unhappy. Even though he says it does not involve us because of how long we have been members, it does make me personally feel far less pride in being a member of Planet Fitness. The number one selling point for Planet Fitness have been no contract. A 12 month commitment is a contract. It also says to me that moving to a commitment is a losers move. One that indicates PF is in trouble.