Complaint / review text:
Absolutely pathetic! Ordered flowers for next day delivery (mother's birthday), got email same day saying theyd been delivered, paid extra for Saturday delivery, order clearly dated for Saturday so contacted Bloomex who assure me that they were not delivered but everything is in place for the Saturday delivery. Saturday 3pm, on calling mother to ask if she liked the flowers she hasn't received anything. I call Bloomex again, to be told they've been 'despatched' and will definitely be delivered as its set for delivery by 5pm. So theyre being delivered Saturday by 5pm. What utter rubbish. They did not check anything at all, couldn't even tell me which florist was handling the order. Have tried to call again only to get stupid message saying all operators are busy. No freakin wonder theyre busy. Totally ruined my mother's birthday, I am the only daughter and no other living relatives - Bloomex are totally useless and obviously just stealing money. Stay away!!