Complaint / review / scam report
UTi Distribution
Poor customer service

Complaint / review text:
Beyond annoyed! I ordered a present from (a video game) for my little cousin on Thursday, and Kalahari handed it over to UTI on the same-day. My order had been shipped off according to Kalahari and delivery was scheduled for the Friday. On Friday, Kalahari sends me an email stating that the courier has run into some issues and will deliver on Saturday. I called UTI and they informed a special delivery will be made on Saturday, but I informed them that as a work address, they won't be able to deliver. When I asked if they could deliver to my home, they said the address cannot be changed. So, because YOU GUYS UP, it inconveniences me. I told them that it was okay, they can deliver on Monday. Monday comes and almost goes and at 2pm I call them and was told delivery would be before 5pm. Called again at 4:30pm and was told the parcel is in Woodstock (I'm in Salt River). 5pm comes and goes and I have to get home, go to a party where I am unable to give a child their birthday present. AB-SO-LUTE-LY SHOCKING service from UTI couriers. If you delayed MY ORDER on Friday, you should have prioritized it on Monday morning. I think Kalahari needs to scrap you guys. Pathetic.

Contact information:
Author: Contact with Author

Offender: UTi Distribution

Country: South Africa   State: All Country   City: Cape Town

Category: Miscellaneous


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