Complaint / review text:
About a month ago I reconnected my internet to the xbox 360 in order to be able to download updates for a new game I had just bought my son. To my surprise when I logged into my xbox profile on the console I was ask to sign up for xbox live account. Now I've had an xbox live account for over a year so I could not figure out why I would have to sign up for it again, after many failed attempts I decided to call xbox live support. After 4 hours of troubleshooting the issue was fixed although neither myself nor the xbox live support could figure out why I had lost it in the first place. Without even realizing it at the time, I didn't notice that my son's xbox live account didn't have live anymore either till my son went to play his new game.
So back to contacting xbox live support by chat, after 3 hours still no solution I told them I had to leave and that I'll have to call back, chat support did not seem care one bit as he did not even escalate it to another department. A week later I called xbox live support back, after 3 hours on the phone I ended up having to pay another 50 for their age verification twice even though their policy clearly state that it is a one time charge. Upon googling this issue I came across several others who have had the same issue and were charged more than once for this fee, and Microsoft is getting away with it. I would also like to point out that according to my billing statement for this fee it says that a portion of the fee would be donated to a charity, their policy statement on their website states that all of the fee is donated to charity? To me this should be considered fraud and investigated.