Complaint / review / scam report
Scottrade
Updated Scottrade Elite platform is just dysfunctional...

Complaint / review text:
Updated Scottrade Elite platform is just dysfunctional garbage. I've been with ST since Dec. 2004 and I am now preparing to move all of my accounts, totaling slightly over seven figures left of the decimal (without counting the commas). I used their old platform until they forced me to migrate to the new one. I had resisted to the last moment because of the literally dozens of serious bugs in the software. Aside from having a horrendously bad user interface, there are so many problems that essentially nothing works really well. Serious problems with charting, minimizing a window (how did they hose this one?), graphical data presentation, and worst - orders not updating properly. I have been sending endless feedback about the problems, have talked to ST reps extensively, have been given a 2% margin interest discount to hang around, and have been asked for direction as to what they should concentrate on fixing.

I have a lot of notes and screenshots, and could type for an hour about the specifics of the problems, but there's no point in doing that. What matters is that this platform was initially rolled out in early 2013 and in 18 months they have not fixed even the most obviously screwed up elements. It is a flawed effort by obviously unqualified staff & management, and if I had to guess I'd say marketing had a heavy hand in the design - because nobody except marketing could be so clueless about their customers needs. Why else have Scottrade icons that don't do anything on every window?

In spite of their pleadings about how I'm a highly valued customer and how badly they want to keep my accounts, after many conversations I have the distinct feeling that they really have no clear direction to fix their mess of a platform. I can only recommend that anyone that needs a highly functional, accurate, and easy to use trading platform - stay far away from Scottrade Elite. It worked in it's own special way until they did an incremental update a few days ago and now the cloud based platform won't even boot up.

Final analysis - The new Scottrade Elite platform is very poorly planned, has many bugs, is slow, hogs memory, and now is 100% dysfunctional since it no longer even loads and runs. Pretty pathetic effort. Take your money elsewhere.

Contact information:
Author: Contact with Author


Offender: Scottrade

Country: USA
Phone: 8006197283

Category: Miscellaneous

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