Complaint / review text:
December 24th 2012, I purchased the 320GB Uncharted Slim Console Bundle with a 3 year extended Sony warranty. August 4th 2014. I sent my console to Sony because the console was freezing up & crashing. After 4 weeks, they returned to me someone else's console - a extremely gouged up scratched up 160GB slim with someones initials deeply carved into the side of the console and running the length of the face plate through the eject button and through the power button, it had a deep, deep, gouge! The serial on the back was incomplete & canted. After lengthy time on phone with a Sony rep, they sent me a return box. This was Monday September 1st 2014, I call Sony on a bi weekly basis and they give me excuses and then ultimately hang up on the call. It's now Saturday November 29th 2014, I haven't had my PS3 in 4 months going onto 5 months! What should I do? What can I do? Because all Sony wants to do is avoid the issue & hang up.