Complaint / review text:
We went to find out about the costs to send a parcel to the Bloemfontein Showgate Postnet and the manager assisted us, telling us that the parcels weight must be less than 30kg and that the box size doesn't matter as long as the weight is below 30kg. My husband asked him again about the size of the box as we knew that the box was going to be big and again he said it doesn't matter, so we went to get the parcel posted today on the 22nd at 14:56 and made the payment as the parcel weighed 13kg, at 16:50 the manager called my husband saying that the box was too big and that it cannot be delivered to the postnet branch stated above after we went to make sure and paid.
I can't understand how they can let you know afterwards that the parcel is not correct after the parcel is already there ready to be delivered, this is unacceptable!!