Complaint / review text:
Do not update quicken to 2015 version!!! I have had Quicken since it first came out on a floppy disc and had not had a problem until I downloaded the Quicken 2015 CD to my computer. I had moved 5 years ago and the email associated with the upgrade captured my old email address. After spending four hours (total) online on two different evenings with two different Customer Service Representatives, my old address.com was still not changing to.com. Therefore I had no access to my old account and had to delete the new account and delete the 2015 download and go back to the 2014 version. I thought that would work but somehow the 2014 version has the same problem. Even tried to delete both files and install the 2015 version again using a week old back up for the external hard drive and still have the same problem. I was told by the last representative that she would call me back and set up a time to fix the problem. Time passed and I had not received the promised call back so I reverted to placing my 2014 version on an old Desktop from the basement and that trial ended up also with the old email. I am in hopes daily submitted email changes will get some notice and resolution but I am not expecting any.