Complaint / review text:
I had XM Radio in my 2004 vehicle since I purchased it. I paid $129.72 on 12/22/04, $154.20 on 12/21/05, $134.75 on 1/9/07, $168.24 on 1/9/07, and $437.42 on 1/21/09. When it was time to renew in January 2009, the saleslady sold me the best value ($437.42 for a lifetime subscription). I questioned what is a lifetime and was told I could transfer the subscription three times. I explained to the saleslady that I was looking to purchase a new vehicle shortly. She said this would use one of your transfers. On March 10,2009, 48 days later, I purchased a new vehicle with a trial XM Radio subscription. When the dealer and I tried to transfer my subscription, we were told you can only transfer a life subscription to an X-Box or a car that does not have an existing XM Radio?
After many, many calls and speaking with supervisors, I talked with John (supervisor). He told me he could make it right by refunding my lifetime subscription fee of $437.44, waive the installation charges and sell me a 3-year subscription for $487.20. This was going to cost me an additional $47.88 and I was going to lose my price lifetime subscription, but I was tired. I had talked to reps from El Paso, TX, Jamaica, etc. Now I could relax and listen to my radio.
I later received my credit card statement and you guessed it. A charge of $487.20 and NO credit. They had done it again. At least there was no weapon involved. I immediately called and could not get anyone to understand there was a problem. Someone will call me back in 24-72 hours. No calls yet. That was 4 days ago.