Complaint / review text:
I visited the CarMax on Barrett Parkway in Kennesaw, Georgia. All time worst experience ever. I went there after work, because they were near closing I was rushed through the purchase process and out the door. A week later I was already experiencing issues with my vehicle. I brought it back and was pretty much treated condescendingly and told nothing was wrong. It's been four months and I have had major issues every single month since purchasing. They wouldn't repair because I didn't buy their service contract and continued to turn me away. After repeated calls nothing. Finally, my car broke down and I had it towed to them. Spoke to someone in service and they said they would look at the vehicle. The next day I get a phone call that my car was sitting in their lot with the keys in it - nobody at CarMax knew who it belonged to. Finally I go in to speak to one of the sales managers, he says there is nothing he can do, I must speak to the service manager. Mind you, I am paying for a car rental because they won't give me a loaner car despite the fact that they sold me a vehicle with fundamental issues and I won't even go into all I've already spent on the car for things they claim they inspect for prior to selling the vehicle. I go the next day and speak to the service manager. They claimed to look at the vehicle and that there was a problem with the engine coil that they repaired for me at no cost. So they said. Less than 24 hours later, the car is still having the same issue. I don't know how CarMax is still in business with this kind of customer service and poor business practices. They claim they stand behind all their vehicles, but they don't. Once the car is sold and off their lot they do not care about you as a customer. Service does absolutely nothing and they lie. Now, I am stuck with an over-priced piece of junk and no one at CarMax cares to do the right thing. Not only would I not recommend anyone buy from CarMax, but I would DISCOURAGE people from buying there.