Complaint / review text:
This company acts as agents for mom's to submit their maternity benefits from the UIF. Their website looks promising and the initial service is great. You get an immediate response when you want to make use of their service and when they collect their fee. They also check the documents for you before you send the original to them. My initial claim documents was also submitted soon after the birth of my baby. The problem occurs with the subsequent forms that needs to be submitted on a monthly basis and only after this form is lodged do receive payment from the UIF. If they respond at all at your emails it is a very vague response and to date I still have received no feedback as to when the subsequent forms was lodge. I had to make various phone calls to the UIF who confirmed that they have not receive any further documentation after my initial documents was lodge. I have made various email inquiries with Baby Benefits but either get no response or a vague response with promises that the matter will be followed up with the UIF but that is where it ends. Don't use this agency - get another agency or lodge the claim yourself.