Complaint / review text:
I received a renewal notice from Subscriber Services last April. I sent a check for $39.76 for 56 issues and a free gift tee shirt. I never received anything and the check was cashed in May. I called the number a dozen times over several months. Nobody ever answered. They had recorded message saying if you renewed and have not received anything leave a message with all your info and they will fix it. Never did fix it.in November someone went online to SI and renewed my subscription for $20. They paid with AMEX card using a fictitious email address that included my name and street number. This renewal triggered a free gift to be sent to me from SI. Also received 3 issues of the magazine then it stopped. Someone called SI and cancelled my subscription 3 weeks after the renewal and had the $20 refunded to the same AMEX card. This is a scam. They scammed me out of $39.76 and they scammed SI out of a free gift. Subscriber Services are a fraudulent organization. Do not use www.sipayments.com it is fraudulent as well. SI customer service says fraud is a big problem for them. They did NOTHING to help address this issue or comp me a subscription. So I am out the money. I will never renew my SI subscription. I was a 30 year customer. You would think they would want to take care of me. Very disgusted with SI.