Complaint / review text:
In August I had taken my vehicle to get repaired at Alberante ARC.
I received a call from an agent, she said that they were going to do a oil service on my vehicle.
I was booking my car in today for some faults at Cedar Isle auto and the agent informed me that an oil service has not been done on my vehicle and that I'm 4000km overdue.
Because of this I have to pay between R3500 and R4000 for a sludge test.
I called Alberante and upon investigation they said that my car was going in for an oil service in August but one of the technicians had reset my computer and then it showed that my car was not due for an oil service. And because of this my oil service had not been done. But I was told it would be done and now Alberante is trying to shift the blame and won't even cover the cost of the sludge test. The agent did not even call me to inform that the oil service had not been done
I just received a call from the service manager saying that even though the car was booked for an oil service they did not do it and theres nothing they can do! What horrible service from BMW
Please do not take your vehicle to this unethical dealership, YOU WILL GET RIPPED OFF!