Complaint / review text:
On 12/18/2014 I had 2 men and a truck move my furniture and personal belongings into a storage locker. It was a terrible experience, when I first contacted the company a representative came out to give an estimate and at that time he said that2 trucks and 4 men would be able to move everything in 7 %u2013 8 hours with no problem. Well they came out and they were not able to get everything in both trucks and so they left a lot behind for me to move myself. Also they took things I had specifically told them not to take and left things that I told them to definitely take. When we arrived at the storage facility it was about 5 PM and the office closed at 6PM so I asked them if they were sure they could pack everything into the 10 x 30 locker. They assured me they could do it I asked again since the office would close and if I needed to rent another locker I needed to do it then and again they said there would be no problem. Well after a few hours they came back and said no they could not fit all into the locker and they had about a ¼ truck that would not fit. SO they had to take the remainder back to the warehouse and I would have to call in the morning and make arrangements to have it delivered the next day. So I rented another 10x15 locker and had them come back. I was then told that I would be charged another $224.00 for this delivery. I was also informed that the precious charge of $1700.00 ($100.00 over the original estimate) was wrong and I owed an additional $338.00. When I complained they said if I didn%u2019t pay it they would take it out of the employee%u2019s paycheck. I felt like this was extortion so I agreed to pay half of the amount. I also felt that since they couldn%u2019t deliver on their promise to fit everything in the locker which made the second delivery necessary that I shouldn%u2019t be charged but I was so I paid them another $384.00. I am very unhappy with their service and will never use them again. I feel that they lied to me and then forced me to pay them the extra fees.