Complaint / review text:
I received a charge on my bill for a collect call from Mexico. No one made any such call to our house, though I am being billed for $11.92.
Upon speaking with Vanessa, she told me only that it was a collect call, but would not provide further details, repeatedly insisting, "It should be on your billing statement, sir." When I inquired about why it took three months for the charge to show up, she blamed it on my local provider. When I insisted that no one authorized that transaction and that it be refunded she declined, saying it was an authorized collect call.