Complaint / review / scam report
Does anyone no that mattress firm does no longer carries serta mattress? Just a few i series.
Complaint / review text:
Purchased 2 serta mattresses, guess what i also have the sagging problem after paying $1,700.00. Went thru the process of the "inspection".
Gentlemen came on 2/16/2015 to inspect mattress. On 2/17/2015 the very next day i receive a letter that i am not eligible for a new mattress. How can that be! 2/17 was a postal holiday no mail.
It was a form letter dated 2/10/2015. Form letter they had decided they were not giving me a mattress before the inspection.
Received a phone on 2/23/2015 serta is giving me a new mattress. On 2/28/15 received a letter now they are not.
Whats the ceo of this company think of all of these similiar complaints. Is he inspecting his customer service.
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