Complaint / review text:
I bought a Simmons mattress about 5 years ago. The edge of it is sagging almost 4 inches on the side.
This is not normal wear. I have been trying to get Simmons to honor their warranty for 4 months now and they refuse to acknowledge. I sent a message to their customer service and they said I had to send it to the place of purchase. I sent it to the place of purchase and they said Simmons was terrible at responding to issues.
I sent it to the company a month later and they said I had to tell the seller again.
The seller tried to get the representative to do something, but that has been completely ineffective I now have to go to court to sue them. NEVER buy from this company; they don't live up to there written warranty