Complaint / review text:
I received Video Professor for a total charge of $6.95. Come back 10 days later, my account was charged $189.00. I called and they said mail any one of the CDs back and you will get your money in 2 billing cycles. I mailed it back and received a confirmation of receipt. I waited 30 days and called. I was told they never received it. I told them I have a delivery confirmation. I was told they would process and I would receive my refund in 21 days. I did not receive money. I called and was told they would expedite my refund. I said no, it would increase my wait time. They did it anyhow. That time has passed and no refund.
When they removed the money from my account, it caused me to be overdrawn. I live on a disability retirement. This has caused me great financial hardship with overdraft charges, on a very limited income. I have had great stress from this including headaches and loss of sleep.