Complaint / review text:
I ordered a couch and ottoman from macy's january 1,2015, i paid $5,000.00 dollars for a white leather couch. When they delivered couch 4 out of 6 pieces were damaged.
Sent it back they said no problem they would replace damage pieces. I get a phone call to set up delivery for the second try and i did for march 10,2015, however, i get a nasty e-mail a week later telling me that they can no longer hold my furniture for me and they were putting it back on the floor. I called and informed them that they were not holding my furniture that i was waiting for it to be delivered on tuesday the 10th. They checked and realized that no one put this in the book.
They came with the other 4 pieces on the 10th and 2 out of the 4 were damaged they brought me one piece that looked like it was used for 5 years and never been wiped off, in addition they assured me that this was a vic check that they had specialist check these pieces to make sure that there was nothing wrong with them and i still got this furniture in this condition. I called again told them i had to take two days off of work and i could not take another day off she guanteed me that they would deliver after 3 pm and i would not need to take anymore time off. The deliver was set for march 24th again we had to move all of our other furniture so they could get the other pieces in. On the 24th i get a call at 1:10 pm informing me that they are 20 minutes away from my house.
I explain to them i am at work and i was told that they would delivery after 3 pm. He said that i would need to reschedule the delivery again. I was furious called again put on hold several times for at least 1 hour then disconnected. Finaly got a hold of someone after speaking with them for several minutes our call was lost.
Thinking that they would call me back i was wrong, i have not heard from them since. Do not i repeat do not do business with them once they get your money they do not care one bit about the customer, that i have been for 40 years.
They will never get another penny of me or anyone in my family or friends. And i beg you to buy your furniture elsewhere, your money spends anywhere and there are people out there the have good customer squills just was mistaken with macy's