Complaint / review text:
I tried to file a claim on our Simmons Beautyrest Pillow top mattress but the process was made impossible by the claim process due to unrealistic demands. I have been told that even if we were able to comply by all demands that the process would still cost us more money in shipping and handling that it would not be worth our trouble.
The pillow top memory foam with get failed and the mattress has deep indentations. It is a clear and simple problem but the photos that are required need for us to hire someone to take apart our king size bed to show the bed frame.
Simmons even did not like the photos of my plastic ruler used to show the depth of the indentations. Forget getting any results from any claim.