Complaint / review text:
We have had excellent service on the front end. This is a custom home builder so there are lots of options.
Their base price is truly base. Expect to pay for any upgrades you want.in Columbus Ohio, the homes are built very well compared to other local builders. Custom home building is not a fast process - if you want a cookie cutter house that is thrown together in 4 months then go with M/I Homes or another lower quality builder.
A lot of the complaints I see are from people who don't understand the custom build process - it is frustrating to read these issues. We have visited many of the model homes and even some open houses for customer homes in the area.
We are very satisfied with the level of detail they provide in a home. I can't wait to start the build process this month!