Complaint / review text:
The reason why I am writing this letter is to report a terrible fraud from which my girlfriend was victim a couple of months ago. To be honest I am not sure if you are the department responsible to solve this kind of issues but anyway, I will appreciate if you can follow my case and give me some advice.
Lets start from the beginning: My girlfriend lives in Brazil, someday she felt curiosity about living in Canada so she decided to seek information about the immigration process. She found an institution named CANADIAN VISA EXPERT with the slogan: "Your easy access to Canada". She was asked to type her email address and cellphone number to receive further information and that's it, she didn´t give any personal data.
On March 8th of the current year she received a phone call followed by an email notification which shows an unauthorized charge to her credit card of $949 USD plus taxes. How did they figure out the account number of her credit card? We don't know. Somehow they obtained personal information and used it to commit this scam. During the phone call she was told that everything was ready to move to Canada, and she was pushed to give more personal data but she refused. When she realized she was being deceived and charged without her approval, she went to the police station to report the abuse. The next day she notified the financial institution about what happened and send them the police report to the respective department in order to start an investigation. After this, with the credit card cancelled the same institution tried to make another charge for almost the same amount but failed. The next three days my girlfriend received more calls from different phone numbers:
Unfortunately nobody wants to take responsibility about this incident. The Credit Card Institution in Brazil refuses to investigate the reliability of CANADIAN VISA EXPERT and is telling my girlfriend that she must pay the amount of almost $1000 USD. We consider this is totally unfair
I it is very important to the government of Canada as well as it is for us to stop this organization dedicated to defraud and deceive people around the world. We are talking about committing federal crimes by issuing false visas and stealing money from those who only request information about living in Canada. I am very sure that my girlfriend is not the only victim of this scammers.
We would be proud to help you by sending all necessary evidence in order to make a further investigation about this organization, from emails received to official police reports, anything you need please let us know.
And if you have any previous report, antecedent or evidence which proves the fraudulent activity made by this organization, please send us a copy to show it to the Credit Card Institution in order to demonstrate that nobody authorized such payment.