Complaint / review text:
I have been trying to do a short sale on my home for 2 years. The first year, I was told that because I am in Bankruptcy (Keep in mind my home is not in bankruptcy), that I would not be able to do a short sale. I then filed a complaint after a year of frustration. After the filing of the complaint, a rep for BOA called to help with the short sale. Everything was going great, appraisal was done, contract signed and all documents submitted. Then... The rep asked for a "Motion to Sale" from the court. Please keep in mind that when contract and appraisal was done, I asked him if we need to request a "Motion to Sale" from the attorney he told me no not at this time. A month went by and then he says we need a Motion to Sale. I contact my attorney and requested the "Motion to Sale". The attorney stated that they would have to contact all of my debtors first which would be 30 days and than request a court hearing. My attorney stated that this would take 45 to 60 days. When I informed the rep at BOA, he said that the short sale could not remain open that long and to contact BOA when we receive the "Motion to Sale".in the meantime I was not aware that he close my short sale. So... When my attorney went to court, a BOA rep was there and said that I did not have a short sale approved in the system Equator and we need to reschedule the hearing. This was a month ago. I have called several times to open the Short Sale process and I have been lied to about what they are doing, no one returns my phone calls when the reps asked me to leave a message, I have been placed on from one person to another, I have encountered reps who are not knowledgeable at all and I am fed up. I have a court hearing on 5/19/2015, which was request by BOA and the process has not even started or not even opened. I am trying to sell this home but I am to the point where I am I about to throw up my hands and let it foreclose. I am so pissed right now.
REP/Case Manager have been David Tan and Kerry Curran - Which they both say neither of them can help me.