Complaint / review text:
My family has been a member of Massage Envy Weston for almost 4 years. My recent experience with them was horrible! I would give them no stars if it was possible! There is a new federal ruling as part of a class-action suit against Massage Envy that prohibits Massage Envy from cancelling out massages after your membership has been cancelled by them or you. It is retroactive to all who have participated as a member. Google the information and participate in the class action suit.
Basically, and as an example of why the practice was found to be illegal, if you've accumulated 10 massages and wish to use them, you need to stay a member until all of those massages are used. This would require you to get several massages a month, even if you don't want to. Their illegal rule makes it impossible to get only one massage a month as a member. You would accumulate a new massage with each month of membership. Therefore, you would never be able to use all of your massages. WHAT FRAUD!!!
The owner of the Weston location, Andrea O'Brien, has no people skills and makes no effort to keep long term clients. I have 3 accounts at that location. She was hell bent on being right and enforcing her self-serving "rules" that have been found to be illegal, rather than asking what she could do to maintain us as a client. Ms. O'Brien shouldn't be in the service business and allowed to take advantage of people. Ms. O'Brien preys on people's ignorance and hides behind illegal business practices.
Also, her location is run by young, inexperienced people, who claim that "they couldn't reach her even if the location was burning down!" Ms. O'Brien refused to call me back on the weekend and boasted how she doesn't work on the weekends. As a business owner that operates on the weekends, where is her responsibility to her clients? How hard is it to make a return call or reply to an email, simply stating "I'll call you back on Monday at 9 am". Again, poor business skills and very frustrating. Also, I've found that this location infrequently has availability, again, causing you to accumulate massages that you may not ever get a chance to use (until O'Brien begins to follow the law).