Complaint / review text:
Never order from Horizon city Tx Pizza Hut. First of all I wanted pizza so I called and ordered for the call center which took 30 mins and got hung up on so I called back. Was on the like another 25 mins before I could order after speaking to a manager (who was very nice). She gave me my order free of charge. Waited for about an hr... Then the store called me to confirm my order and waited another 10 mins, called the store back which then I was told they wouldn't deliver to my house for a credited order.
When I asked why they informed me that someone else who use to live here keep complaining about the food and was getting it free. I just moved into this house 2 weeks ago and explained that to them. They said "I'll have the driver go ahead and deliver it." When the driver arrived she asked for payment and I told her that I was given a credit by the call center and that I had to wait 2hrs for my food. She told me no and took the food back... So I went somewhere else to eat but this is a really bad experience and also a way to lose customers. I called the call center and said she would have the gm contact me regarding this. But after tonight I don't think I will ever use pizza hut again... It's very upsetting to me and very unprofessional of the corporation to treat customers like this... I will be contacting corporate and the BBB with this issue.