Complaint / review text:
I have a 2 year old outdoor patio set, which I bought from Macy's in NJ. The rungs on the backs of 3 of the 8 chairs split and chipped.
It's a METAL set. I waited 3 weeks for adjuster to come and and take pictures. The adjuster thought for certain it would be covered. But then got follow up call from Macy's saying the rungs on the backs of the chairs splitting is not covered under warranty because it was outdoors and exposed to the elements.
It's an OUTDOOR set and only 2 years old! The rep on the phone told me I should have purchased the extended warranty so it was my fault for declining or I should have put it in storage over the winter so it was not exposed to the elements. It's an outdoor set, sold in NJ! The warranty says it covered 7 year warranty on frame.
- but I guess that is only if you don't use it outside. Did I say that it was an outdoor set?