Complaint / review text:
I am very dismayed about a product from Cost Plus World Market. The item is called Lyrical Branches Jute Curtains. I purchased two of these curtains about a year ago and recently I was thinking I need two more to cover the window. I went to the Mission Viejo store which is in the process of moving and all the items were on discount with no returns allowed. I thought that was fine because I had the other two at home and they will match. Well there was only one curtain of that style but I bought it anyway thinking I could get another one online or at another store. Unfortunately when I got home the curtain I just purchased was white compared to the curtains I had hanging for a year or so. Either the curtains hanging had gotten changed by the sun them or they discolored for some other reason. I don't know and now I am left with two discolored curtains and one much whiter than them and no solution to my problem. I don't know what to do, I cant take the newly purchased curtain back because there were no returns and I cant use it with the other two, Do you have a solutions for me?
Their responseFrom: World Market Customer Care [mailto: [email protected]]
Sent: Sunday, June 07,2015 8:37 AM
Subject: RE: General Inquiry - Ecom Contact Us Form
Dear Ms. XXXXXX
Thank you for your email regarding Lyrical Branches Jute Curtain. We are very sorry that the curtain that you just purchased is a different color than the ones that you previously purchased.
Since you purchased it at our Mission Viejo store, and they advertised "No Returns", we will not be able to take this curtain back. We do have them in stock online, if you would like to place an order for them. We are sending you a link to locate them.
Lyrical Branches Jute Curtain
We certainly hope that this information has been helpful.
If you need any further assistance, please do not hesitate to let us know. Our Customer Service Department is open from 7:00 AM until midnight EST. The telephone number is 1-877-967-5362.
Customer Support Team
Cost plus world market
Unique, authentic and always affordable
Obviously they have inferior curtains which fade or discolor over time. I am not thrilled with other things I have bought at this store either but curtains are something you don't want to have to replace all the time so I would think in this instance they would do something else other than tell me to go buy more. I wont ever shop there again!!!