Complaint / review text:
I have always been a loyal pottery barn customer... However I now feel my loyalty to the brand has been foolish!
Pottery barn does not value customer loyalty! Pottery barn has a very near sighted approach to customer satisfaction.
My recent experience has been an eye opener to me.
Pottery barn no longer issues price adjustments! I haven't even received my order... The item went on sale for less than I paid. Pottery barn will not honor the sale price... Even when my order was just placed and the product has not even been delivered!!!
In the future I will shop in places where the customer is appreciated!
Pottery barn you are sooooo yesterday!!! Your brand is forever sullied!