Complaint / review text:
I also am having the same problem. Gutter topper 800 number has been stringing me along for weeks.
Gutters are clogged to the point of spilling into my front window and ice dams in the winter. Called again today and I was told that since my installer is no longer in business it was my responsibility to find someone to clean my gutters. That they are only the manufacturer and can only help if there was a defect in the topper. Also I was told that it was my responsibility as the homeowner to have been cleaning the gutters every year.
Isn't that the whole idea of spending money on a gutter topper? When I told her that statement was in complete opposition to the web site she again reprimanded me. I then asked for her name and job title and she said she was the answering service. She was only trying to "help".
What a way to do business. I think I am going to report them to the BBB in their home town.