Complaint / review / scam report
I was a long-time B & N member and customer. As well as...

Complaint / review text:
I was a long-time B & N member and customer. As well as a Nook owner (2 Nooks, actually) since 2013. Frequently, when I would purchase a "nook book, " it did not show up on my Nook. I got the app "Nook for PC" — sometimes the book would show up there, sometimes not. Frequently, if it showed up, I could not open it — it was "locked." I would try to get assistance on their website, they always directed me to the "chat." The B&N "chat person" would take forever to respond, and after expending nearly 45 minutes, and being no closer to a solution than before — I gave up. (One of their suggestions involved de-registering the Nook, and allowing it to re-sync everything. That would not be my first choice — no.)

The FAQ's on the website did not refer to my problem at all — nor, actually, to any of the many problems that I have heard of from other Nook owners online. And of course, there's the download problem, when B&N took away our ability to download the books that we had purchased! I guess that this whole thing is just another nail in their coffin, and another reason to buy e-books from Amazon; at least they allow me to download them. (Weeks later, I finally got my Nook book. No explanation from B&N as to why.)

Contact information:
Author: Contact with Author

Offender: Nook

Country: USA

Category: Miscellaneous


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