Complaint / review text:
My Final Fantasy 14 account was banned in 2013 because their account security was poor. With Heavensward, I thought I'd try playing again.
I waited 1h30m for chat support. The representative, Agent Ryan, told me he escalated the demand, gave me no ETA for review, and rudely interrupted the chat at the end when I tried to address the ridiculous wait time.
This is why I get for trying to give them my business, I suppose.