Complaint / review text:
My son is incarcerated at Blackwater River Correctional at Milton, FL. He has already tried to call 6 times this morning! The recording is supposed to come on where you can press 0. But since last fall, the recording doesn't come on half the time. Last week, he called home 15 times in one day and never did get through! On his end, it says we don't answer and we do! We live in Tennessee and he's in Florida. We are older and my husband is disabled and we can only go see him once a yr. When you write him, it takes 8 or 9 days for the letters to get back and forth. When you call to complain, they say they will reset the account. That's what everyone says! Resetting the account does not help! Do you hear me! This is a ripoff!