Complaint / review text:
H. L. Does not honor their refund/return policy clearly printed on their site, receipts and store registers. I'm out 45 bucks..
I purchased a set of colored pencils from the Virginia Beach Hobby Lobby 11 days ago.
I got them home, and my daughter informed me that they were the incorrect ones - as these are oil based and I was to get wax based ones.
I was not able to return these until this past Saturday. This was only 11 days after purchase. I had the receipt, these were in excellent unused condition and yet the return was refused by Hobby Lobby.
The customer service person said that since they do not have anymore in the store - are no longer selling them that I can not return them however, they did bring up the EXACT same brand colored pencils package - just in a 12 pack, not the 24 pk I bought.
I then asked for a manager to discuss this. He came up and said that since Hobby Lobby doesn't have these - he would not honor a return even with the receipt.
The receipt has only 2 items on it - a sketch book and the colored pencils.
Hobby Lobby's site says that "Hobby Lobby values customer satisfaction — with or without the receipt. Also, the refund policy that is posted at the register AND the back of the receipt says within 90 days of purchase you will gladly exchange, give store credit or issue a refund.