Complaint / review text:
Will NEVER shop Best Buy again. I bought an LG countertop microwave oven. After three weeks oven quit working. Was told Best Buy does not do refunds on this product and directed me to call LG customer service who in turn told me to call the repair / service center in our town who in turn informed me they no longer work on LG products. I again called LG service who then told me to take the microwave to either of two other repair / service centers. Both center are a two hour drive one way from my town. Who would do that? Since then I was told by LG to just send them my original receipt and they would issue a refund. They had to send me a letter stating that they have approved a refund. After calling inquiring about that letter for 3 months I finally received it. The letter requires that I buy the same brand microwave, mail a copy of the new receipt then wait 6-8 weeks more for a check to come.in the first place, why did I buy a separate warranty from Best Bay that is totally useless? Second, why would I want to buy the same product that quit working after 3 weeks? And, will I really get real money as a refund? Never again!!!