Complaint / review text:
This company added Roaming Charges on my Bill when I was in CANADA and using my Service in Toronto. They added roaming charges on Calls, Texting and even Data.
I came back from another country and replaced my SIM with Koodo's SIM and set my network to Koodo and then started using it as per my plan. But, as soon as I used it did I know they would be charging me roaming in Canada!
This plan was valid in Canada! So when I made phone calls to local nos they replaced the nos with US numbers so the customer would not know if he / she made a local call or international call and placed charges in my bill.
I sent around a few text messages was charged for that too (as international texting).
Then whatever data plan I had and was using it they charged for it $5 per 20 MB as they say...
Being on a local plan in the country and then being charged roaming just coz I returned back to my country!
What a bunch of HYPOCRITES! Then they say you did make the calls! I called all these US nos and found out they were actually local nos and not US nos. They said oh we are sorry this should not be charged to you then...
$17 was added to my bill and this came to be like $94 though my regular plan is $43...
What a bunch of idiots!
I will disconnect my service. Don't go for Koodoo... Better go for WIND