Complaint / review text:
I am extremely disappointed with Century Link. For the last year we have had internet only through them at a rate of $36.34 per month. When I opened my bill due for July 20th, it said I owed $70.00! The service was barely worth the $36/month - how can you justify $70-$80/month?
I called in to ask why and was told that my "1 year" rate was up. I do not recall being told my rate was only for a year.
I was not happy about that so right then and there I disconnected my service effective July 25th.
I just called in a second time (to be spoken to in circles-anything to confuse a person) because I received a bill saying that I currently owe $152.67 and that I will receive a final bill next month. WHAT!!???
None of that makes any sense?
Very glad I cancelled and will never go with Century Link again. I will never recommend them.