Complaint / review text:
I brought 2 items back to Petsmart that were a gift to me. (I was possibly getting a dog). Ended up not getting the dog and the person who gifted me with these items did not want them back. They were about $80 all together. I went to return the items, of course I didn't have a receipt, and was told by Petsmart that under no circumstances would a refund or a store credit be issued to me without the original receipt or credit card # (which there wasn't one) or the manager there being able to manually look up the receipt. The sale was no more than 2 to 3 weeks old so well within the 60 days. And I don't know if my friend bought them at the same time or not.
So your NO HASSLE policy is a bunch of bull. Now I have $80 worth of crap with no use. And I wouldn't purchase from you or even re-gift these items because I am so disgusted with your organization. And your prices are ridiculous.
Try advertising the truth for once.