Complaint / review text:
I love love their product. Otherwise I would have cancelled. When you purchase an online subscription, the confirmation email notes in very small print that you are agreeing to auto renew. Not only that but usually the initial purchase is at a "discounted price" but the renewal is for full price. It is much cheaper to manually renew. The first time, the option to cancel auto renewal was available in my online account. But no notice was given when my subscription expired at which time I did not have the option to renew online for some reason. I tried to find a way to get through but it is very difficult as there is zero contact or support info in the sign on website. Finally I found a chat box but the guy was obviously not interested and after delaying for about 15 minutes pointed me in another direction. At that point, the renewal price had risen from $14 a month to $20 a month. When I protested they reduced it to $14 but then told me I couldn't renew unless I used the same card info (my credit card had expired in the interim). I said only the expiry date had changed they put it through.in my confirmation email it said - yes, they had turned on auto renew again. This time for some reason there was no option to cancel online and I had to go through the same frustrating procedure trying to find a way to cancel. This is shoddy scam like business practice. If there was an comparative alternative service I would cancel Rosetta Stone in an instant.