Complaint / review text:
I order the SI Collection - Full Set of 25 issues of the soccer team back on July 20-2015- Called around the 2nd week in Sept to see why I have not received them. The guy told me that they were just now being sent out. I waited a couple more weeks and now found out that you are out of them. They were for my granddaughters birthday and now she will not be getting them. Thanks to you being so concern about keeping your word on ordering. No one bother to notify me that they were out or that I would not be getting them until today!!! September 29,2015 and all your people can say is I'm sorry! So how long were you going to keep my money or when did you think about telling me. Why did you take the order in July and take so long to send it out? You had the books then or did you? You should have never taken the order if you could not filled it and how did you determine which order you filled and which order you didn't? You have very poor service - I would not order your regular issues you may run out of them!
I'm just very disappointed in you and your magazine. Believe me I will be telling everybody about this, not to order anything from you because you will take the money and keep it when you question them then they will tell you they are out and will refund your money. LIKE THEY ARE DOING YOU A FAVOR!!! Yes I'm very upset you have just messed up my granddaughters birthday-Thank you for that!!