Complaint / review text:
To whom this concerns,
Kelly the store manager of Oak Brook, Illinois should be held accountable for poor customer service. As a leader of her staff she takes no responsibility for and a situation that could have been handled in a much more professional manor. Kelly refused to give me the opportunity or phone number of someone in a higher role than herself. Therefore I had to call the store manager Alex of Bloomingdale, Illinois. Who rather than Kelly should be recognized for her exceptional people and professional skills. Unlike Kelly, Alex took my needs in to her own hands and reassured me I was received the refund I was promised by other staff at Ulta. Kelly rejected my request. As a corporation I would consider some soft skill training or a review with this manger (Kelly) because I was so disappointed in the customer service, also being called a brat by a stylist makes me consider if I will ever return to your store.