Complaint / review / scam report
State Farm
I have had state farm for 31 years with no claims again...

Complaint / review text:
I have had state farm for 31 years with no claims against my homes or autos. I have full coverage on my autos even when they are lien free. I put in a small claim when I had a tow strap wrap around my drive shaft and poke a hole in my gas tank. The agent was nice but not helpful because the claim department is so messed up they cant even communicate together. The agent told me to have the truck towed and get an estimate and they'll take care of it, when the claims department called me an hour later they said what do you mean you took it to a shop? We need three estimates before we ok anything so you wont be covered? Also very rude! The shop was ready in hours to install the new gas tank and get my truck back to me but I was told no I need to wait until they figure each other out (state farm). 5 days went by and they called my service department and told them they didn't want to buy a new tank and they had found one at the local salvage yard? After another day the service department told me the tank the found wasn't even out of the old smashed truck and that it would be another day? Then the icing on the cake! Some claims lady calls service and asked how the towing was going to be billed? I had found this towing company affiliated with state farm and they were going to bill them directly BUT the claims lady then told service no just bill me and they will reimburse me later. Needless to say after 31 years of paying STATE FARM FRAUD I will be switching companies ASAP, already found better insurance for less and cancelled my 47 year life insurance policy because I wouldn't trust state farm to pay it anyway when I'm gone...

Contact information:
Author: Contact with Author

Offender: State Farm

Country: USA

Category: Miscellaneous


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