Complaint / review text:
FFXIV account was hacked 6 months ago, I was able to obtain the "new" info and get the account back. I then requested a character roll back and proved I was me, proved the account was stolen and even who stole it. Here I am 4 and a half months later, just got hung up on by them saying, "they are working on it." I am in the computer industry, nothing takes that long for a simple rollback, especially after the investigation is complete. No longer wasting my money on this company. I will go to other games, 14 is nothing but a WoW clone anyway, plenty of other options.