Complaint / review text:
I have been trying to file a complaint with PSEG for 2 days now. I am still waiting for a call back from a supervisor...
I have been a customer of PSEG since August 2000.in that time I have been a good customer and have not failed to meet your expectations. However today you gave failed to meet mine.
I have been in customer service for a major utility company for 26 years and I do not expect exceptional service but I do however expect acceptable service.
I am not a repair man nor have I ever claimed to be one. I leave that to the professionals, which is why I always take advantage of your parts and labor plans.in fact I am very gullible and just recently signed up for the gas line protection.
I called tonight to set up an appointment to have my oven checked out because it is having some difficulty lighting. Since this is a gas appliance, I do not want to jeopardize my family's safety. I was told by your representative that obviously I didn't have the plan. I was astounded how rude and condescending she was toward a customer. I mean you are in business because of the customers. She has a job because of the customers. I asked for a supervisor to call me back last tonight and was assured that someone would. I advised her I expected a call or otherwise I was going to call the Utility Commission. Apparently she found that extremely humorous and laughed at me.
I called back three more times: one time I was transferred to a busy signal, the next time I was transferred and waited 10 minutes before the phone went busy. The last time I spoke to a supervisor I told him I was going to switch providers due to my frustration he informed me that a list of providers would be in the mail. He made not one attempt to retain me as a customer.
WOW. A company that doesn't want it's customers. Let me know how that works for you.